Processing & Dispatch
Most books on Ruined By Fiction are preorders and are made to order. Each product page shows its expected dispatch month, and your order confirmation email shows the same month. For most books, this is about 3 months after the preorder closes. Unreleased titles take longer, and the dispatch month on the product page always applies.

This includes the time taken to import, customise, pack and ship your order. Many orders ship earlier, but please plan around the month in your confirmation email.

If your order contains several books, they ship together once the last book is ready.

Ready-to-ship and clearance books are in stock and dispatched within 2–3 business days.

You’ll receive an email when your order is packed, followed by tracking details once it ships.

Delays
Occasionally an order may be delayed by publisher delays, import issues or production problems. If your order won’t ship in its expected month, we’ll email you with an updated timeline.

Delivery Times
Once dispatched, international orders usually arrive within 5-7 business days on FedEx and 14-20 business days on Economy, depending on your country and customs clearance.

Shipping Destinations
We ship worldwide. If your country isn’t listed at checkout, email us and we’ll see what we can do.

Shipping Address
Please double-check your address at checkout. If you need to change it, email us before your order is dispatched. We can’t be responsible for orders delivered to an incorrect address provided at checkout.

Import Duties & VAT
We don’t collect import duties or VAT at checkout. Your carrier may charge these, along with any handling fees, on delivery, and they’re payable by the customer.

If a parcel is refused or returned to us because duties weren’t paid, [the order will be refunded minus shipping and return costs / we can reship it once you cover the new shipping cost].

Cancellations, Returns & Refunds
Orders can be cancelled within 24 hours of placement. As every edition is customised, we don’t accept returns or exchanges. Clearance books are sold as described and pictured. If your order arrives damaged, incorrect, or goes missing in transit, we’ll make it right. Please see our [Return & Refund Policy] for full details.

Questions
Please email support@ruinedbyfiction.com before raising a dispute with your bank. We reply within 2–3 business days and are always happy to help.